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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Sergio del Casale (Country Manager, DHL Express UY) and Mariela Corrales (Customer Service Manager, DHL Express Uruguay) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Sergio del Casale and Mariela Corrales would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either Sergio del Casale or Mariela Corrales and let them know what you think. Please include your telephone number if you would like us to call you back!

Sergio del Casale
Country Manager, DHL Express Uruguay


“Excellent service quality is our top priority and I want to make shipping with DHL as easy as possible for you.”

Email Sergio

Mariela Corrales
Customer Service Manager, DHL Express Uruguay


“My job is to ensure our customers have the best possible experience with DHL – if you’re not satisfied, we’re not satisfied.”

Email Mariela
Sergio del Casale and Mariela Corrales will ensure that your complaints are dealt with immediately and you’ll receive a response within one business day.
Should you need immediate assistance contact DHL Express Customer ServiceContact Us or by calling +598 2 6041331.
 
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